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Last updated: 13:12 | 10/9/19

Subtitling


Subtitlted programmes on eir sport:

Kerr's Kids - The Story of Irish Football's Golden Generation
Destination Wembley
Rain in Moscow
Thomond Park
Dhá Chúirt
Ballymun Kickhams - Passing it on
Peak Performance
Atlantic's Edge: Year in Lahinch
Sam Barry: Beyond the Baseline
Dick Warner's Great Fishing Odyssey
Where's Your Pride
True Blues
Broken Rings
Always Iniesta
Stories
Stories - Sam: L'enfant de Menival
Hill 16
Barca Legends: Abidal
Histories - Paulinho from the Heart
1992 - Va Ser Mitic
Histories - Mascherano from the Heart

Premier League Classics:
Arsenal v Manchester United (98-99)
Manchester United v Southampton (99-00)
Liverpool v Manchester United (99-00)
Manchester United v Chelsea (99-00)
Newcastle v Manchester United (01-02)
Arsenal v Manchester United (01-02)
Manchester United v Arsenal (01-02)
Tottenham v Manchester United (01-02)
Manchester City v Manchester United (02-03)
Manchester United v Liverpool (92-93)
Arsenal v Manchester United (99-00)
Liverpool v Mancheter United (93-94)
Arsenal v Manchester United (97-98)
Manchester United v Leeds (98-99)
Liverpool v Manchester United (97-98)
Everton v Manchester United (95-96)
Manchester United v Chelsea (00-01)
Leeds v Manchester United (01-02)
Liverpool v Manchester United (00-01)
Manchester United v Arsenal (00-01)
Liverpool v Chelsea (05-06)
Liverpool v Arsenal (08-09)
Manchester United v Liverpool (10-11)
Liverpool v Everton (11-12)
Tottenham v Chelsea (12-13)
West Brom v Manchester United (12-13)

How can subtitled programmes be accessed?

1. Tune your television to the programme you want to watch.
2. Press the text button on your remote control.
3. Enter the three digit number 888. If that programme is subtitled, the subtitles will appear immediately on screen.
4. To revert to eir sport without subtitles – press TV button.

Contact us

It is our ambition to improve and upgrade our subtitling services in the future. eir sport keeps in contact with deaf and hard of hearing viewers so that their recommendations can be considered and if possible implemented.

Please contact us with any feedback on our subtitling.

E-mail: subtitling@eirsport.ie


COMPLAINTS ABOUT ACCESS SERVICES

This document will be used to capture information about subtitling issues on television programmes. It has been designed to try and capture as much information as possible about the problem which should give the broadcaster and platform provider a better chance of resolving the issue. This is a pilot programme which has been developed by the BAI, broadcasters and platform providers. The programme will be developed over time based on feedback from all stakeholders.

We will require some personal information to allow the broadcaster contact the viewer for further information. In line with GDPR requirements, this information will only be used for this complaint and will be deleted afterwards.


This document asks you to provide information about yourself, the programme you watched and how you watched it. You can only complain about a programme broadcast on a channel listed in the Access Rules. These channels are: RTÉ One, RTÉ Two, RTÉ One + One, RTÉjr, RTÉ News Now, Virgin Media One ,Virgin Media Two, Virgin Media Three, TG4, eir sport, Oireachtas TV, Cork Community Television, Dublin Community Television.
You cannot complain about programmes on BBC, ITV etc.

1. Personal Information
Please provide some information about yourself.
Your name:
Contact telephone number:
Your address:

2. Programme Information
Please provide the following information about the programme.
What was the name of the programme?
When was the programme broadcast? (Please provide the date and time.)
What channel was the programme on?
What language were the subtitles in?
Please provide some information about the complaint: e.g. there were no subtitles, the
subtitles stopped half way through the programme etc. The more information that you
provide the easier it will be for the broadcaster or platform provider to find the cause of
the problem.
Enter the information here:

3. How you viewed the programme
Did you watch the programme on a television set? Please answer 'Yes' or 'No'.
If you selected 'Yes' please proceed to question 4.
If you selected 'No' please go to question 5.

4. Viewed programme on a television set
Please enter the manufacturer and model of the television set below.
(e.g. Sony, Panasonic)
Manufacturer:
Model:

4.1 Did you watch the programme as it was broadcast, on a catch up service (e.g.
RTE Player), or record it for viewing at a later time?

 If you chose 'Live' or 'Recorded for later viewing' then go to question 4.2.
 If you chose 'Catch up service' then please provide the name of the catch up
service below and go to question 6.

4.2 Did you stream the programme via the broadcaster’s website on your
television set, e.g. RTE live on ww.rte.ie?

 If you answered 'No' please go to question 4.3.
 If you answered 'Yes' please proceed to question 6.

4.3 Did you receive the programme through the television, e.g. built in Saorview,
or via an external set top box, e.g. Sky, Virgin Media etc?

 If you answered 'Free to Air/Combo box' please provide the manufacturer and model number below.
Manufacturer:
Model:

5. Did not view programme on a television set
You have said that you did not watch the programme on a television set. What device did you watch it on? Please specify the make and model of the device.

Manufacturer:
Model:

6. Final question
Please provide the name of your internet provider below

For broadcaster use only:

Further development of this section to be completed following consultation with broadcasters
and platform providers.

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